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Managing services:using technology to create value

Managing services:using technology to create value Mark M.davis, Janelle Heineke - Boston McGraw Hill 2003 - xvii,433p. ill. col. 27cm

ISBN: 0072464267

Subjects--Topical Terms:
Costomer relations
Service industries-Technology innovations-Management
Value analysis

Dewey Class. No.: 658 / MAN

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