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Business Process Management and the Balanced Scorecard:using processes as strategic drivers

Smith,Ralph

Business Process Management and the Balanced Scorecard:using processes as strategic drivers Ralph F.Smith - 227p. ill. 24cm

Includes index

ISBN: 0470047461

Subjects--Topical Terms:
Benchmarking
Workflow-management

Dewey Class. No.: 658.5 / SMI

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