Creating customer delight (Record no. 4072)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00574nam a2200193#a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221019s2005 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9834198345 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 0000004200 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MPIC |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | SET |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Seth, Rakesh |
| Dates associated with a name | 1958 |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Creating customer delight |
| Remainder of title | the how and why CRM |
| Statement of responsibility, etc. | Rakesh Seth, Kirti Seth |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Petaling Jaya, Selangor |
| Name of publisher, distributor, etc. | Unipress Publications |
| Date of publication, distribution, etc. | 2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 154p. |
| Other physical details | ill |
| Dimensions | 20cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Seth, Kirti |
| Dates associated with a name | 1966 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Open Shelf |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MPIC Library | MPIC Library | Monograf | 10/04/2014 | 658.812 SET | 0000007933 | 08/09/2022 | 08/09/2022 | Open Shelf |