TY  - BOOK
AU  - Kearney, Elizabeth I
AU  - Brandley, Michale J
TI  - Customers run your company, they pay the bills!
SN  - 9679959481
U1  - 658.812 
PY  - 1990///
CY  - Kuala Lumpur
PB  - Golden Books Centre Sdn Bhd
KW  - Customer Services
ER  -