TY  - BOOK
AU  - Langford, Wood Naomi
TI  - CRM in a week
SN  - 0340857668
U1  - 658.13 
PY  - 2002///
CY  - London
PB  - Hodder & Stoughton
KW  - Customer ralations
KW  - Management
KW  - Relationship marketing
ER  -