Robinette, Scott,  1947- <br/><br/>
Emotion marketing  the Hallmark way of winning customers for life 
Scott Robinette and Claire Brand ; with Vicki Lenz. 
 - New York  McGraw-Hill Technology Education  2001. 
 - 247 p.  ill.  24 cm 
<br/><br/><label>ISBN: </label>0071364145 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations<br/>Marketing.
<br/><br/><label>Dewey Class. No.: </label>658.821  / ROB