TY  - BOOK
AU  - Robinette, Scott,
AU  - Brand, Claire
AU  - Lenz, Vicki
TI  - Emotion marketing: the Hallmark way of winning customers for life
SN  - 0071364145
U1  - 658.821 
PY  - 2001///
CY  - New York
PB  - McGraw-Hill Technology Education
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Marketing
ER  -