TY  - BOOK
AU  - Kranz,Garry
TI  - Best Practices:Communicating Effectively
SN  - 9780061145681
U1  - 658.4 
PY  - 2007///
CY  - New York
PB  - Collins
KW  - Business communication
KW  - Business presentations
KW  - Oral communication
ER  -