Smith,Ralph <br/><br/>
Business Process Management and the Balanced Scorecard:using processes as strategic drivers 
Ralph F.Smith 
 - 227p.  ill.  24cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0470047461 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking<br/>Workflow-management
<br/><br/><label>Dewey Class. No.: </label>658.5  / SMI