The balanced scorecard:translating strategy into action 
Robert S.Kaplan,David P. Norton 
 - Boston  HBS Press  1996 
 - 323p.  22cm 
<br/><br/><label>ISBN: </label>9780875846514 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial productivity<br/>Strategic planning
<br/><br/><label>Dewey Class. No.: </label>658.4  / BAL