Crucial Conversations:tools for talking when stakes are high 
Kerry Patterson...[et al.] 
 - New York  Mc Graw Hill  2002 
 - 235p.  22cm 
<br/><br/><label>ISBN: </label>9780071401944 
<br/><br/><label>Subjects--Topical Terms: </label><br/>International communication<br/>Interpersonal relations
<br/><br/><label>Dewey Class. No.: </label>153.6  / CRU