Oakland, John S. <br/><br/>
Pengurusan kualiti menyeluruh 
John S. Oakland  penterjemah Abdul Rahman Ibrahim 
 - Kuala Lumpur  ITNM  2009 
 - ix,454ms.  22cm 
<br/><br/><label>ISBN: </label>9789830682495 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  / OAK