TY  - BOOK
AU  - Boyes, Carolyn
TI  - Communication secrets
SN  - 9780007324446
U1  - 658.45 BOY 
PY  - 2010///
CY  - London
PB  - Collins
KW  - Business communication
KW  - Communication in management
N1  - Includes bibliographical references
ER  -