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		Emotion marketing the Hallmark way of winning customers for life Scott Robinette and Claire Brand ; with Vicki Lenz. by Robinette, Scott, 1947- [author] Brand, Claire [author] Lenz, Vicki [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill Technology Education 2001 Availability: Items available for loan: MPIC Library (1)Call number: 658.821 ROB. Place hold Add to cart (remove)
		Creating customer delight the how and why CRM Rakesh Seth, Kirti Seth by Seth, Rakesh, 1958 [author] Seth, Kirti, 1966 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Petaling Jaya, Selangor Unipress Publications 2005 Availability: Items available for loan: MPIC Library (1)Call number: 658.812 SET. Place hold Add to cart (remove)

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