| 000 | 00544nam a2200181#a 4500 | ||
|---|---|---|---|
| 008 | 221019s2003 xx 000 0 eng d | ||
| 020 | _a0072464267 | ||
| 035 | _a0000002783 | ||
| 040 | _aKPPK | ||
| 082 | 0 | 4 |
_a658 _bMAN |
| 245 | 0 |
_aManaging services:using technology to create value _cMark M.davis, Janelle Heineke |
|
| 260 |
_aBoston _bMcGraw Hill _c2003 |
||
| 300 |
_axvii,433p. _bill. col. _c27cm |
||
| 650 | 1 | 0 | _aCostomer relations |
| 650 | 2 | 0 | _aService industries-Technology innovations-Management |
| 650 | 2 | 0 | _aValue analysis |
| 942 | _cOS | ||
| 999 |
_c2660 _d2660 |
||